FREQUENLY ASKED QUESTIONS
You may send us an email of the items you’re interested in via email and we will send you a proposal. Kindly indicate the following information:
- Company Name
- Company Address
- Contact Number/s
- Model Names of Items
- Quantity of Items
- Delivery Address
Yes, we do give discounts for bulk items; depending on the item, usually a minimum of 15 pcs per item. We also provide discounts for Professional Architects, Engineers, Contractors, Interior Designers. Please email us for more information.
Yes, you may. We only accept cash and check payments in the stores. We prefer online or OTC bank transfers.
We deliver within Metro Manila and nearby provinces. We do not directly deliver to Visayas and Mindanao but we will be happy to assist you with a 3rd Party Logistics company to aid you with the delivery of your items. Please call us for more information.
Our estimated delivery lead times within Metro Manila will depend on product status. For deliveries outside Metro Manila, give an additional of at least 3 business days to a week, depending on your location.
For Items On-Stock : 3-7 Business Days
For Items for Fabrication: 10-20 Business Days
Business Days are counted from Mondays to Fridays (excluding Holidays)
**These estimated lead times are not applicable for COD orders.
We make every effort to provide high quality images, and measurements to assist you in selecting your furniture. However, images may vary in color depending on many factors (i.e. lighting when photo was taken, monitor color settings, etc.). Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your orders, we suggest contacting us by phone or e-mail in order to further assist you.
Please note: We will not be responsible for color variations or measurements that are slightly off as we only acquire these from our suppliers. All Returns will be subject to our Return Policies & Fees. Be sure to let our delivery team know while they are still within your premises, once they leave and you have accepted the item/s; they are considered sold.
We may charge a handling fee for undamaged returned items, 20% of the item price or P1,000, whichever is greater.
All products come with a standard manufacturer’s warranty against factory defect. We allow returns for items damaged STRICTLY within 7-days from date of delivery, provided the qualifications are met. Replacement of damaged items due to factory defect will be offered until supplies last, otherwise you can choose another item.* Please click here for more information regarding returns.
No monetary refund shall be given if the chosen item is of lesser value. If item is of higher value, buyer assumes the price difference.
Small items are usually delivered assembled, unless instructed otherwise. Assembly fees are already included in the prices on store. No additional fees should be charged to you apart from what is quoted to you or what is posted in the store. We also discourage tipping to our personnel.
Yes, we do. We offer COD payment for orders Php10,000 and below for deliveries within selected areas in Metro Manila only. This option will automatically be offered in the cart page when your order is qualified for COD payment.
No. Due to processing time and traffic, we can’t commit to delivery date or time requests. However, we will always coordinate with you on your delivery date. We have posted estimated delivery lead times per product, please be guided accordingly. If you have a target delivery date, please place your orders ahead of time to ensure that you’ll meet your deadline.
Yes, we do. You may email us with your detailed drawings and specifications for the products you with to have customized. The drawings will be assessed by our technical and pricing team. In the case, you do not have a technical drawing, please call us so we can assist you in designing the product you need.